Scenario:
You are the Customer Services Manager for a chosen New Zealand based tourism or hospitality provider, well-known for its outstanding customer service. In recognition of this, you will submit a (mock) entry for an award to an industry body — either Tourism Industry Aotearoa addressing the Award Submission Criteria provided. This will require you to examine the business goals and the performance targets of the provider and evaluate how the provider is delivering an experience that exceeds visitor expectations.
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Methods to achieve the described task, and material to use:
• Personal observations and customer interactions at the specified tourism and hospitality provider, relating to customer service.
• Details of customer service strategies used by the chosen tourism or hospitality provider from your research.
• Details of how the results of customer service strategies have been measured; and evidence provided to support your claims. e.g customer feedback surveys, Trip Advisor
The Award Application Scenario and Submission Criteria are provided on pages 2 and 3 of this document. Management Assignment Help