What is Sam’s club?
a. Description: Sam’s club is an American chain of membership-only retail warehouse
b. Operated Walmart
c. Found in 1983
d. Has made around 57 billion in sales
II. Goods & Service Design
a. Discuss membership subscription model
b. Discuss goods sold from jewelry, food, home items, technology
c. Discuss car needs: auto shop and gas sold here
d. Discuss samples given while customers are shopping
III. Process Design
a. Discuss process of membership
b. Discuss process of entering into the building
c. Discuss checkout and how one must have an identical ID to purchase goods
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IV. Innovation and Improvement
a. Discuss self-checkout, but how the company does not rely solely on it so people do not lose their job
b. Discuss scan and go
c. Discuss curbside pickup for a car side shopping experience
d. Discuss the Sam’s club app and the perks of it
e. Discuss how Sam’s Club works with partner organizations to help connect with other companies that are open to sharing innovative ideas
V. Supply Chain
a. Discuss Sam’s Club’s Supply Chain Process: order is created by replenishment, supplier acknowledges order, carrier picks up order, orders are delivered to the distribution center, order in transit from DC to Clubs, Clubs receive merchandise, items are stocked, and customers make purchases
b. Discuss ONTIF metrics to measure the business’ ability to work together throughout the entire supply chain cycle
c. Discuss ONTIF umbrella metric used to pinpoint weaknesses in the supply chain Operations Management homework help