Note: Read the Customer Service at Datatronics Case Study on pages 246-250 in the textbook attached. Answer the below Discussion Questions at the end of the Case Study.
This assignment will be checked for plagiarism.
Discussion questions:
1. Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.
2. Describe your top ideas for Matt to present to Joel next week.
3. How would Matt get Joel to support his ideas?