Quality Control

Today’s business arenas are extremely competitive nationally and internationally. Please thoughtfully consider the following statements and provide answers supported from information in your textbook and include at least two outside sources with appropriate citations.

 

1.      Support a leadership impact ideology for TQ implementation by synthesizing the processes necessary to provide an organization with a TQ paradigm.

 

2.      Assess three (3) characteristics that contribute to a TQ organization by prioritizing the steps necessary to achieve a competitive advantage in the marketplace using TQ methodology.

 

3.      Evaluate how you, as a manger, would integrate three (3) specific leadership initiative tools to provide your company with a TQ organization.

 

TEXTBOOK: 

QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE

Introduction to Total Quality 

Nineth Edition

Authors: David L. Goetsch & Stanley B. Davis

Quality Control

One of the philosophies mentioned in your text includes the strategy of Plan, Do, Check, and Act. Please keep this philosophy in mind when considering the information required below.

 

1.      Discuss the premise of TQ. Then, design a TQ initiative for a company of your choosing, outlining steps that will provide internal and external support for your initiative.

 

2.      Outline a plan for a team meeting with your managers, and elaborate how together you will disseminate this plan to the entire company.

 

3.      Evaluate the potential impact of your meeting and the launching of your TQ plan, including two (2) strengths and two (2) weaknesses of the plan.

 

TEXTBOOK: 

QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE

Introduction to Total Quality 

Nineth Edition

Authors: David L. Goetsch & Stanley B. Davis

 

Quality Control

[ad_1]

Quality Control
For this assignment, you will take a look at two different communications that need improving.

Read through both communications carefully, looking for areas that may need improvement. Using concepts you have learned from both the textbook and videos, you will then create an assessment of both communications, identifying what needs improving or changing and why. You will then rewrite the communication based on your written assessment.

Communication 1: Routine Business Email
To: David Lynch
From: Susan Spellman

Subject: Need $17,000 for New Copier

Hi David,

Our office is running out of place to file the physical copies of the new cases we are receiving. As of now, these cases are stacked on desks throughout the office. Because of the increasing workload, we are running behind on getting them copied and scanned into the computer. Recently, I saw a copy machine that has a scanner that scans documents twice as fast as the scanner we are currently using. It is compatible with our computer system. With it, we can create folders on our computers and scan the documents right into their appropriate folders. This will save our staff time, help us to organize the files better, and locate them faster to assist our clients more speedily. I checked around and found our top competitors have purchased it. I think you should purchase it too.

The cost is $17,000, which is a little pricier than others like it on the market. However, considering that we spend over $300.00 every month repairing the outdated one we currently have, the investment in this one will pay off. The company will deliver it, set it up, and train our staff to use it.

We would love to be able to clean up our office space, so the staff can work more efficiently.

Thanks,
Susan

Communication 2: Persuasive Email
To: All Employees
From: Pat Jones

Subject: Company Annual Fund Drive

Hello Everyone,

Each year, our company holds a fund drive to benefit our local children’s hospital. Participation has declined annually since the first year, and we have not been able to reach our goal. This is a major concern because many people benefit from the services our charitable donation helps the hospital to provide. This year, our goal is to increase the donation to the hospital. While we understand your participation is a personal choice, with your involvement, you can help the company to finally achieve its goal.

You may contact me for more information.

Thank you in advance.

Pat Jones, Annual Fund Drive Coordinator

Your submission should be in a Word document and contain four parts:

Describe improvements that could be made to the routine business communication and explain your rationale using examples.
Describe improvements that could be made to the persuasive business communication and explain your rationale using examples.
Rewrite Communication 1 implementing the improvements you suggested.
Rewrite Communication 2 implementing the improvements you suggested.
The specific course learning outcome associated with this assignment is:

Assess routine, persuasive, and bad-news business messages for quality and effectiveness.

[ad_2]

Source link