Customer Obsession

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1. Tell me about a time when you took on something significant outside your area of
   responsibility. Why was it important? What was the outcome?
2. Describe a time when you didn’t think you were going to meet a commitment you promised.
   How did you identify the risk and communicate it to stakeholders? Is there anything you would
   do differently?
3. Give me an example of an initiative you undertook because you saw that it could benefit the
   whole company or your customers, but wasn’t within any group’s individual responsibility so
   nothing was being done.

Sample Solution

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