Review John Kotter’s article from this unit’s studies, “Leading Change: Why Transformation Efforts Fail.” Briefly discuss the eight steps identified and apply them to a project that you have worked on in the past. How would following these steps have changed the overall process?

1) Identify two nurse-sensitive indicators of quality that relate to patient care and analyze the influence of early quality improvement theories and philosophies on the development of those indicators.  For this exercise, do not choose nurse sensitive indicators that relate to staffing levels. 
July 12, 2018
· Analyze the customer service and satisfaction drivers present in this case study and apply those drivers to the customer facet of the balanced scorecard.
July 12, 2018

Review John Kotter’s article from this unit’s studies, “Leading Change: Why Transformation Efforts Fail.” Briefly discuss the eight steps identified and apply them to a project that you have worked on in the past. How would following these steps have changed the overall process?

Review John Kotter’s article from this unit’s studies, “Leading Change: Why Transformation Efforts Fail.” Briefly discuss the eight steps identified and apply them to a project that you have worked on in the past. How would following these steps have changed the overall process?