Analyze the distinction between customer satisfaction and customer loyalty

WHY ARE CUSTOMER SATISFACTION SURVEYS IMPORTANT FOR HEALTH CARE ORGANIZATIONS? Prepare for this Application as follows: For Section One: Marketing Research Review the instructions for Chapter 6 Problem 6 on page 228 of Essentials of Health Care Marketing. In addition to considering how you will answer this problem, think about the marketing-research process. What elements […]

Identify a health care organization with which you are familiar and/or for which a significant amount of information is available online.

IDENTIFY A HEALTH CARE ORGANIZATION WITH WHICH YOU ARE FAMILIAR AND/OR FOR WHICH A SIGNIFICANT AMOUNT OF INFORMATION IS AVAILABLE ONLINE. Application: Strengths, Weaknesses, Opportunities, and Threats (SWOT) Analysis   This week’s Learning Resources examine how organizations conduct internal and external assessments for strategic planning. Although these resources use differing terminology, the overarching focus of […]

Are data collection and reporting processes well established and documented?

Family Clinic Medical Practice In order to apply technology to a process, the process must be thoroughly understood and models are used for this purpose. The model also supports business process analysis and redesign when the process is deemed to be inefficient or ineffective. In addition, models are used to design the “to-be” process that […]

Identify and describe a health care news situation that affects a health care organization such as a hospital, clinic, or insurance company.

IDENTIFY AND DESCRIBE A HEALTH CARE NEWS SITUATION THAT AFFECTS A HEALTH CARE ORGANIZATION SUCH AS A HOSPITAL, CLINIC, OR INSURANCE COMPANY. Resource: University Library Write a 1,400- to 1,750-word paper on a current health care situation. For example, common issues might include one of the following: physician or employee with a conflict of interest, health care […]

Describe what you feel to be the most important change arising from health care reform.

DESCRIBE THE LEGAL AND ETHICAL REQUIREMENTS OF HEALTH CARE REFORM IN HEALTH CARE DELIVERY. Please respond to following the questions in 100-250 words. Please support ALL posts with outside sources. Describe the legal and ethical requirements of health care reform in health care delivery. Choose one or 2 and discuss. 1) Health care program expansion […]

 the Kubler-Ross model of adjustment to death.

Course Reflection: Adulthood, Aging, and Adjustment to Death At the end of life, there are a number of important considerations for both the dying person and his/her family. The person’s wishes for end-of-life care should be considered, for example. It is also important to examine the process of death and dying, as this too, is […]

How will you know if you are succeeding and achieving expected outcomes?

Why are we dwelling on this?  Most of the successful white-collar workers in the past hundred years found reputable companies to work for early in life and then moved up narrow functional hierarchies while learning the art of management. This traditional career path did help people learn, but only in narrow functional spheres of influence. […]