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What are they? How do they work? What results do they produce?
2) Now that you know more about your conflict management and listening skills. Think about how your results
might be used to improve your communication skills with others in the workplace. For example, if you are an
“avoider” how will this impact your interactions with co-workers or supervisors/ how might this influence your
own feelings toward such interactions?
3) Discuss what causes you stress and how you cope with it.
Sample Solution
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