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Managing Customer Perceptions and Expectations

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Write a 275 -word paper using a selected team member’s organization or one with which you are familiar.
Organization: Western & Southern Financial Group, Inc.
1) Provide examples of strategies that can improve the perception of process performance in qualitative

terms (e.g. by reducing psychological issues that impact customer satisfaction).
2) Support the strategy that you would recommend for specific circumstances.

Sample Solution

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